SPC Refund Policy
At Service-Plus Connect (SPC), we want you to have a smooth and reliable experience. If something doesn’t go as planned, here’s how refunds work:
When You Can Get a Refund
- The service provider does not deliver the service as agreed.
- The service is significantly different from what was requested.
- Payment errors or duplicate charges occur.
- You cancel the service according to our cancellation rules.
Cancellations
- Cancel 24 hours or more before your service for a full refund.
- Cancel within 24 hours of your service and a partial refund may apply.
Requesting a Refund
- Open your SPC app and go to Service History.
- Select the service and tap Request Refund.
- Provide details and any evidence (photos, screenshots, messages).
Disputes
- If a service does not meet expectations, raise a complaint within 48 hours of completion.
- Our support team will review and mediate with the provider for a fair solution.
Non-Refundable Cases
- Services delivered as agreed.
- Change of mind after service completion.
- Charges outside SPC’s control (e.g., third-party tools or materials).
Refund Processing
Refunds are usually processed back to the original payment method within 5–7 business days.